Text reminders

Joice is a health and wellness membership run by Joice Health Inc. A membership brings together care from an independent licensed clinician, the products they prescribe, filled by licensed pharmacies, and the tools to follow the plan: a schedule in the member portal, reminders and education. We operate the platform: the website, your account, scheduling, billing and customer support.

Joice does not prescribe and does not practice medicine. Every clinical evaluation and prescribing decision is made by the independently licensed physicians of Beluga Health, P.A., and licensed pharmacy partners prepare and ship what they prescribe. Joice helps members follow the plan their clinician sets, with reminders and education. Read more in our Terms (section 2, who does what).

• What it is.Joice Health medication and supplement reminders: a text when it is time to take a medication or supplement, on the schedule in the member’s Joice plan.
• Who gets it. Existing Joice members who opt in. Nobody is signed up for texts by joining Joice.
• What we never send. Promotions, offers or marketing. A reminder never names a medication, a dose or a health condition.
• Sent from. (406) 686-8685.
• How often.Message frequency varies with the schedule in the member’s plan.
• Cost. Message and data rates may apply.
• Help and stopping. Reply HELP for help or STOP to stop at any time. You can also write to care@joicehealth.com.
• Optional. Consent to texts is never a condition of membership, of a purchase, or of any service from Joice.

A person becomes a Joice member by creating an account at joicehealth.com and signing in to the member portal. Creating an account does not sign anyone up for texts: the opt-in is always its own step, and only the member takes it, in one of the three ways below.

The main way in is the member portal, which only a signed-in member can see. On the Account page, the Medication reminders card shows:

• the mobile number on the member’s account, which they can confirm or change for reminders;
• an optional checkbox, never ticked in advance, that reads: “Text me reminders from Joice Health Inc. to take my medication or supplements. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
• links to the Terms, the Privacy Policy and this page, below the box;
• the REMIND ME button.

Nothing is sent unless the member ticks the box and taps REMIND ME.

• By asking our support team. A member can write to care@joicehealth.com and ask us to text reminders to a mobile number they give us. Before adding the number, the team gives them the same terms the box shows: message frequency varies, message and data rates may apply, reply HELP for help and STOP to opt out.
• By texting us first. A member can text START, YES, UNSTOP to (406) 686-8685.

Right after the member opts in, whichever way they choose, Joice sends one confirmation text:

Reminders arrive at the times in the member’s plan. Each one says it is from Joice Health and none names a medication, a dose or a health condition. Some examples, with an example member’s first name and times filled in:

To stop, reply STOP to any text (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE). The member gets one last text confirming it, and no further texts after that. Stopping texts does not cancel a membership.

For help, reply HELP (or INFO), or write to care@joicehealth.com.

To start again, reply START, YES, UNSTOP, or opt in again in any of the three ways.

We use the mobile number only to send the reminders the member asked for. We do not sell or share your text opt-in data or personal information with third parties for marketing purposes.

The full terms of the program are in the Communications and SMS Terms of our Terms of Service, and how we handle your information is in our Privacy Policy.

• Company. Joice Health Inc.
• Email. care@joicehealth.com, for questions about your account, your membership or text reminders.
• By text. Reply HELP to any reminder from (406) 686-8685.